FAQs

Arriving

Tender is located on 535 Sydney Road in Brunswick. Our main entry is at the rear of the studio down the laneway next to 38 Ovens St. Please note there is no parking available at the studio, there is a parking lot located on the corner of Breese and Hope St. Bicycle parking can be found on Ovens St, Sydney Road or Hope St. 

We have ramp access via Sydney Rd entry, please get in touch if you have any access needs. Tram route 19 services Sydney Road and the nearest train station is Brunswick Station (500m).

What to bring

Mats and blocks will be provided at the studio, but feel free to bring your own if you prefer. 

Facilities

We have two toilets (one ambulant) which serve as changerooms located at the rear of the studio. There is no shower. Please don’t hesitate to let us know in advance if you have any specific requirements to accommodate. 

Arrival time

Please aim to get to the studio at least 5 minutes before the class starts so we can get you registered, signed in, changed and settled in for practice. Our doors will be locked once class starts.

Phones 

Please place phones and other belongings in the pigeon holes provided. Please ensure that all devices are switched off or on airplane mode as to not disturb other students. 

Cancel a Class

If you can longer join your class, cancelling in good time often means someone else has the chance to practise. Please see this guide on how to cancel a class.

Cancellation Policy

Cancellations less than 12 hours before start are considered late cancels.

Customers can cancel their attendance and get a credit if they make it before the 12 hour cancellation cut-off period. Tickets purchased using pre-paid/class packages will be automatically added back to their package. Other purchases will be returned as credits to the customer's account.

If the customer cancels within the 12 hour period, because it is unlikely that the spot can be allocated to someone else, credit for this booking is forfeited/deducted. However, if cancelled spots are filled in time, a credit can be requested.